Privacy Policy
1. Privacy Policy for Transport for Worcester
At Transport for Worcester (“we,” “us,” or “our”), we are committed to protecting and
respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our services, including our website, mobile
application, and any other correspondence or services provided by us (collectively referred
to as the “Services”). We encourage you to read this policy carefully to understand our views
and practice regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process various types of information about you, including:
– Personal Identification Information: Name, contact number, email address, payment
information, and any other details you provide when booking a ride or contact us.
– Location Information: We collect location data when you use our Services, which includes
pickup and drop-off information, as well as navigation data to facilitate your ride.
– Usage Data: Information about how you use our Services, such as your booking history, ride
ratings, and user preferences.
– Device Information: Information about the device you use to access our Services, including
IP address, operation system, and browser type.
– Call recordings as all calls are recorded, to help improve our customer service
3. Information We Collect
We use the information we collect in various ways, including:
– To provide and manage our Services, including processing your bookings and providing
customer support.
– To communicate with you, including responding to your inquiries and sending service related notification.
– To improve our Services by analyzing usage patterns and gathering feedback.
– To ensure the security and safety of our Services and our users.
4. Legal Grounds for Processing Your Data
We will only process your personal data where we have legal bases to do so, including:
– With your consent.
– To enter into or perform a contract with you.
– To comply with a legal obligation.
– To pursue legitimate interests while ensuring that your rights are not overridden
5. Data Sharing and Disclosure
We may share your information with:
– Third-party service providers, such as payment processors, to assist with transactions.
– Local authorites or law enforcement agencies when required by law.
– Business partners or affiliates to provide offers and services that may interest you, subject
to your consent.
6. Security of Your Information
We employ appropriate technical and organizational measures to protect your personal data
from unauthorized access, misuse, loss, or alteration. However, please be aware that no
method of transmission over the Internet or electronic storage is 100% secure.
7. Data Retention
We will retain your information for as long as necessary to fulfill the purposes for which we
collected it and to comply with legal obligations. When your data is no longer needed, we
will securely delete or anonymize it.
8. Your Rights
You have certain rights concerning your personal data, including:
– The right to access your personal information.
– The right to request rectfication of inaccurate data.
– The right to request the delegon of your data under certain circumstances.
– The right to object to data processing or request its restriction.
– The right to data portability.
To exercise these rights, please contact us at transportforworcester@hotmail.com
9. Changes to This Privacy Policy
We may update our Privacy Policy from Time to Time. Any changes will be posted on this
page with an updated effective date. We encourage you to review this policy periodically for
the latest information on our privacy practices..
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please
contact us at:
Transport for Worcester
Email: transportforworcester@hotmail.com
Thank you for choosing Transport for Worcester. We appreciate your trust in us and are
committed to protecting your privacy.